Return Policy
The following criteria must be met in order to be eligible for a refund.
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Refund or exchange must be postmarked within 30 days of the original order date.
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Item(s) returned for a refund or exchange will incur a 20% restocking fee.
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Item(s) must be accompanied by the packing slip generated from the return process noted above.
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Item(s) must be packed in the original and unmarked packaging, including all accessories, manuals and documentation which came with the product.
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Item(s) must be returned to the designated Return facility within 14 days of the issuance of the Return Authorization.
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Item(s) must be returned via a traceable shipping method with delivery confirmation.
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All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer) and they are not refundable.
Incorrect Addresses and Return to Sender Packages: Packages that are shipped to an incorrect address provided by the customer during the order process may be subject to an additional $14 charge if the address must be changed by the courier to be deliverable.
Orders ‘Returned to Sender by the courier are subject to a $14 charge. 'Return to Sender' orders include but are not limited to: orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a full physical address; and instances where the order is refused by the customer.
Defective Items: Dooya offers a 5 year warranty on all motors. Specifically, Dooya warrants its motors to be free from defects in material and workmanship under normal and proper use for a period of 5 years commencing at the purchase date. If the Dooya product fails within this 5 year period, we will replace it after the confirmation of the defect.
Refunds: Refunds may take up to 30 days from the date we received the return to our facility to be processed on your credit card.